Effective Date: July 30, 2025
Last Updated: July 30, 2025
Dial Towing (“we”, “us”, or “our”) operates the website www.dialtowing.ca and provides towing, scrap car removal, and roadside assistance services throughout Nanaimo and surrounding areas. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
We are committed to ensuring the protection of your personal information and complying with applicable privacy laws, including the Personal Information Protection Act (PIPA) of British Columbia and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.
We only collect information necessary to provide you with our services. This may include:
Collected directly from you via contact forms, phone calls, emails, or service requests:
Full name
Email address
Phone number
Home or service address
Vehicle information (make, model, condition)
Pickup or drop-off location
Preferred service date/time
Additional notes you choose to provide
Automatically collected when you visit our website:
IP address
Browser type and version
Pages visited and time spent on them
Device type
Referring website (if applicable)
Cookies and usage data (used for analytics)
We use the personal and technical data collected for the following purposes:
To respond to inquiries or quote requests
To dispatch towing and removal services
To confirm and communicate appointment details
To manage customer relationships
To send service-related updates or notices
To maintain and improve our website functionality and security
To comply with legal obligations and law enforcement requests when applicable
By using our services or submitting your information through our website, phone, or email, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.
If we intend to use your information for a purpose not previously identified, we will obtain your consent before doing so, unless required or authorized by law.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Basic contact and service information is typically stored for up to 3 years for record-keeping, business reporting, and warranty or follow-up services.
All digital records are stored on password-protected systems with restricted access to authorized personnel only.
Once data is no longer required, it is securely deleted or anonymized.
We do not sell or rent your personal information to any third party.
However, we may disclose your information in the following limited cases:
To trusted service providers (e.g., hosting, IT, accounting) who assist in operating our business
To comply with a legal obligation, court order, or regulatory requirement
To protect the safety, rights, or property of our clients, staff, or the public
To respond to emergency situations or service escalations involving vehicle pickup or disposal
All third parties we work with are obligated to maintain strict confidentiality and data protection standards.
We use cookies and tools such as Google Analytics to gather anonymous usage statistics to help improve website performance and user experience. This includes information about how users interact with our website (e.g., most visited pages, bounce rate, device types).
You may disable cookies in your browser settings; however, some features of the website may not function properly as a result.
We use industry-standard safeguards to protect the confidentiality and integrity of your information. These include:
Secure Socket Layer (SSL) encryption on our website
Strong password protocols and two-factor authentication on our systems
Routine updates to software and security configurations
Employee access controls and data confidentiality agreements
While we take reasonable steps to protect your data, no online transmission or storage method is 100% secure. We encourage you to take precautions when submitting sensitive information online.
As a resident of British Columbia or Canada, you have the right to:
Access your personal information
Request correction of any inaccuracies
Withdraw consent to the use of your data
File a complaint with the Office of the Information and Privacy Commissioner (OIPC) for British Columbia
To exercise any of these rights, please contact us directly (see Section 10 below).
Our website may include links to third-party websites (e.g., Google Maps, Envato templates). This Privacy Policy applies solely to information collected by Dial Towing. We are not responsible for the privacy practices or content of external sites.
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Dial Towing
📍 Departure Bay, Nanaimo, BC
📞 (250) 797-7425
📧 dialtowing1@gmail.com
🌐 www.dialtowing.ca
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We recommend reviewing this page periodically to stay informed.
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